Course Overview:
For today’s marketplace, it’s not only what we offer, but how we deliver it that determines success. This
program will provide participants with the knowledge and skills to ensure that products and services are
delivered to standards agreed by the organization and the customer. Using practical examples and case
studies, this program will revitalize your approach to service.
Why LCBS Dhaka?
LCBS Dhaka is unique with its products and services designed and offered locally & internationally. LCBS
Dhaka is the only platform in Bangladesh with international recognition for the premium partnering with
International organizations where internationally recognized Chartered qualifications & Certification
courses are offered, Exams are taken, Corporate Training & Soft Skills provided as per employers needs
and job placement done. Since 2007 LCBS Dhaka has served the highest number of students, Corporate
Clients and offered the highest number of courses with success globally. It ensures delivery of quality
education & Training with renowned training specialists from home and abroad. Quantity is not the
priority- Quality, Commitment & Clients’ Feedback is our wealth. Hear from our clients whom we served
already by visiting our YouTube channel- www.youtube.com/lcbsdhaka.
Who Will Benefit?
Team leaders and managers of customer service or those aspiring to a customer service leadership role.
This includes anyone charged with delivering on high level customer engagement outcomes.
Course Module:
Module-1: Introduction to Professional Customer Services
Module-2: Communication Skills for Customer Service
Module-3: Customer Psychology and Behavior
Module-4: Product and Service Knowledge
Module-5: Problem-Solving and Decision-Making
Module-6: Time and Stress Management
Module-7: Technology and Tools for Customer Service
Module-8: Cultural Sensitivity and Diversity
Module-9: Teamwork and Collaboration
Module-10: Continuous Improvement and Feedback
Module-11: Ethics and Professionalism
Delivery Details:
Total Class: 24
Total Duration: Total 48 hrs
Class Per Week: 2 Days per week
Class Duration: 2 hours
Language: Bangla, English
Delivery Mode:
Online: Blended
Course Fees: Online- BDT- 12500/-
